Refund policy

OVERVIEW

At Healthbby, we're committed to providing high-quality supplements and excellent customer service. We understand that sometimes issues may arise with your order, and we've established this Returns & Refund Policy to address those situations.

REFUNDS & REPLACEMENTS

Any claims for misprinted, damaged, or defective items must be submitted within 30 days of receiving the product:

  • For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
  • Claims deemed an error on our part are covered at our expense and will either be replaced or fully refunded.

If you notice an issue with your products or anything in your order that seems out of place, please contact our customer support team immediately and send a photograph along with a brief explanation of the problem. Our team will review the issue and notify you of the approval or rejection of your replacement/refund request.

  • If your claim is approved and you require a replacement, we will ship a new order to you within 3 business days.
  • If you request a refund, a credit will be automatically applied to your original payment method within 5-7 business days.

RETURN PROCESS

  1. Contact Us: Email our customer support team at [your support email] with your order number and a description of the issue.
  2. Provide Documentation: Send clear photos showing the defect or damage.
  3. Review: Our team will review your claim within 2 business days.
  4. Resolution: Upon approval, we'll process your replacement or refund as requested.

REPLACEMENT/REFUND EXEMPTIONS

Healthbby will not grant a refund, credit your account, or replace a product in the following cases:

  • Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be responsible for reshipment costs once we have confirmed an updated address with you.
  • Unclaimed Packages – Shipments that go unclaimed are returned to our facility, and you will be responsible for the cost of reshipment.
  • Buyer's Remorse – We do not refund orders due to buyer's remorse. If you wish to return a product simply because you've changed your mind, we cannot offer a refund. Please be sure of your purchase before completing your order.
  • Rejected by Customs - If a package is returned due to customs rejection, Healthbby will not issue a refund. It is the responsibility of the customer to research import regulations for their country and to pay any necessary customs fees.
  • Product is created, but not yet shipped - If you wish to cancel your order after it has been accepted and the product has already been prepared by our fulfillment team, we will not be able to cancel and refund the order.
  • Product Discontinuation or Out-of-Stock – We do not provide any compensation for product discontinuation or items that are out of stock for an extended period.

LATE OR MISSING REFUNDS

If you haven't received your refund yet:

  1. First, check your account to see if the refund has been processed.
  2. Contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
  3. Next, contact your bank - there is often some processing time before a refund is posted to your account.
  4. If you've done all of this and still have not received your refund, please contact our customer support team for assistance.

SUPPLEMENT-SPECIFIC RETURNS POLICY

Due to the nature of dietary supplements and for health safety reasons:

  • We cannot accept returns of opened supplement products.
  • If you receive a supplement product that has been damaged during shipping or has manufacturing defects while still sealed, please contact us immediately with photos for a replacement or refund.

CONTACT INFORMATION

If you have any questions about our Returns & Refund Policy, please contact our customer service team:

  • Email: hello@healthbby.com

LEGAL TERMS

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever. By placing an order with Healthbby, you acknowledge that you have read, understood, and agree to be bound by this Returns & Refund Policy.